Job-Id: 20230

Junior Onsite IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Italy – Milan (Romolo)
IT
Full-time

Apply now

Your skills

1-2 years of experience in IT support or a similar role
Foundational troubleshooting and problem-solving abilities
Basic understanding of endpoint hardware, peripherals and mobile devices
Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
Awareness of HAM concepts (asset tagging, CMDB updates)
Familiarity with ticketing system
Fluent Italian and good English language skills
Communicative and supportive attitude

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an Junior Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

Assist senior technicians through hands-on on-site support activities
Handle incidents and service requests with guidance or following SOP’s
Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
Support laptops, desktops, iPhones, iPads
Conduct routine meeting room and AV device check
Install software when remote installation is not feasible
Perform basic CMDB / asset updates during deployments and replacements
Support printer-related basic issues
Escalate complex issues with proper documentation

Location: Milan (Romolo - fully onsite)

Contract: 1-year fixed-term (possibility to convert into permanent)

Please send your CV in English and we will be glad to share some more insight

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

Onboarding program
Buddy program
International job opportunities
Staff discounts
Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Internal career development program

Job-Id: 20230 Junior Onsite IT Technician Italy – Milan (Romolo)

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