ELEVATE YOUR SERVICE OFFERING
Global Field Services
Field Services on behalf of Hardware Manufacturers and Global System Integrators, providing Dispatched and Onsite Technicians to take over and elevate your customer service offering in 190+ countries.
Dispatched Technicians
Our mobile, dispatched technicians efficiently repair and service printers, laptops, data center hardware and other IT equipment on your behalf.
End-users can rely on Hemmersbachs expertise to keep operations running smoothly and minimize downtime. We ensure that businesses maintain peak productivity without the hassle of prolonged technical issues.
Onsite Technicians
Our resident technicians, permanently based at your end customer's site, provide continuous support to efficiently resolve end-user IT issues.
Our customers can rely on their presence for immediate IT support, ensuring that technical problems are promptly addressed. We enhance productivity, reduce downtime, and guarantee a seamless IT experience for businesses on agreed business hours.
Our Field Service Activities
Enhance your business operations with Hemmersbach’s global IT field service solutions, delivering seamless support in over 190 countries, even in the most remote locations:
- Deployment Services for workplace, data center and network, operational technology and other IT related projects
- Preventive Maintenance ensures smooth operations
- Break & Fix handling in-warranty or out of warranty cases
- IMAC projects covering continuous installation, movement, addition and change of hardware
- Structured Cabling installation services including site assessments and pre-install preparations
- De-Installation of end-of-life IT equipment including return logistics
Holistic solutions
In combination with our Global Field Services, we offer additional upstream and downstream services supporting supply chain and service desk needs.
Our Depot Service capabilities
Besides our exceptional Field Service delivery, we offer offsite services that cover the entire lifecycle of IT hardware. We consolidate these high quality services in our depots to ensure proper speed and efficiency – and reduced costs for you.
- Staging & Imaging including DOA testing, BIOS configuration, hardware installation or modification, and software preloading
- Repair from minor component replacements to complex board-level repairs
- Grading to assess returned or pre-owned hardware, ensuring transparency and reliability for resale, refurbishment, or disposal
- Refurbishment incl. thorough inspection, repair, component replacement, and cosmetic restoration to bring hardware back to peak performance
- Disposal to retire IT assets safely, sustainably, and in full compliance with regulations
We provide all our Field Services with own colleagues, providing 190+ countries of service coverage on your behalf. No matter your customers location or IT service needs - we are there to serve them.
Field Service Innovations
Hemmersbach's innovative approaches that streamline processes and revolutionize your service offerings.
- Locker Systems, Self-Service Units and fully managed IT Bars enable 24/7 access to spare devices and swap units
Our self-service solutions significantly reduce employee downtime by ensuring immediate access to replacement equipment and instant IT support whenever it’s needed.
- Ticket and Field Service Process automation to reduce volumes and manual efforts in your service processes
Automated processes lead to faster issue resolution, improved service accuracy, better customer experience and more time for your teams to focus on core work.
- Mobile and Field Service Storage ensures the fastest resolution times, no matter where your customers are
Flexible storage boosts technician efficiency by giving them immediate access to the right parts and tools on-site reducing repeat visits, aditional cost and further delays.
Reach out to offer your Field Service globally!