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Overview

Job-Id: 19471

IT Onsite Technician - Melbourne

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Australia – Melbourne
  • IT
  • Full-time
Apply now

Your skills

  • 18 months of IT experience (or equivalent)
  • Strong troubleshooting and client-side incident resolution skills & Experience supporting VIP users
  • Strong customer-facing and communication skills
  • Ability to prioritize tasks and manage multiple activities
  • Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools & LAN/WAN and server room equipment’s fundamentals knowledge
  • Knowledge of HAM processes
  • ITIL process knowledge preferred
  • Fluent in English

Your tasks

• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
• Support Boutique IT environments and applications
• Hands-on support for POS systems, barcode scanners and payment peripherals
• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
• Act as hands-and-eyes support for server / network teams
• Manage printer and MFP support, including remote support team and vendor coordination
• Support PC refresh activities
• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

• Handle escalations
• Local stock management

• End user trainings and new user induction trainings

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • International job opportunities
  • Internal career development program
Job-Id: 19471 IT Onsite Technician - Melbourne Australia – Melbourne

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