Job-Id: 19471
Enthuse customers and provide best experience through best in class hardware, software and technical support services
• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
• Support Boutique IT environments and applications
• Hands-on support for POS systems, barcode scanners and payment peripherals
• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
• Act as hands-and-eyes support for server / network teams
• Manage printer and MFP support, including remote support team and vendor coordination
• Support PC refresh activities
• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
• Handle escalations
• Local stock management
• End user trainings and new user induction trainings
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Ensure successful and high-quality service delivery by effectively supporting business with global projects.