GLOBAL SERVICE DELIVERY FOR THE IT INDUSTRY

Gain impact with our global service delivery

Hemmersbach delivers Field Services and Device Lifecycle Services on behalf of IT industry leaders everywhere.

We are the delivery process experts with 25+ years of experience. Elevate your service offering and unlock the potential to offer service and device provision excellence to your customers.

Our global services

We deliver our services in 190+ countries from 50+ entities worldwide. This ensures we are always close to your clients, providing all services with one standard globally.

Global Field Services

Deliver your dispatched and onsite IT services everywhere.

Global Device Lifecycle Services

Empower and scale your Device as a Service offering with our service modules.

Vendor consolidation – one global partner to cover all your needs

Reduce operational complexity by consolidating multiple IT service vendors into one global partner. We standardize SLAs, governance, reporting, and tooling across all countries, while ensuring consistent service quality on the ground.

With Hemmersbach, you replace fragmented vendor landscapes with a single operating model that accelerates rollouts, strengthens accountability, and lowers cost.

Key outcomes

One partner instead of multiple vendors
Unified SLAs, governance & tooling
Global consistency, local performance
Fewer handovers, higher service stability
Clear ownership and measurable savings

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Service highlights in scope

Global field services

Instant Break & Fix for workplace and data centers
Deployment services (including structured cabling) for workplace, data centers and network
Preventive Maintenance, Flexible Install, Move, Add, Change, De-Install (IMACD)
De-Installation of end-of-life IT equipment including return logistics
Managed IT Services, IT Bars, Self-service units, Locker systems, Mobile field and service storage
Service Desk (24x7, Multi-Lingual, Level 1 – 3), Technical Contact Centres
Wireless surveys, Wi-Fi analyses, rack and wiring layouts

Depot service capabilities

Staging & Imaging including DOA testing, BIOS configuration, hardware installation or modification, and software preloading
Repair from minor component replacements to complex board-level repairs
Grading to assess returned or pre-owned hardware, ensuring transparency and reliability for resale, refurbishment, or disposal
Refurbishment incl. thorough inspection, repair, component replacement, and cosmetic restoration to bring hardware back to peak performance
Disposal to retire IT assets safely, sustainably, and in full compliance with regulations

Global device lifecycle services

Global Sourcing – Product selection, procurement, financing
Decentralized Contracting & Billing –Invoicing in 50+ countries, local tax and customs optimization
Automated Configuration – Windows® Autopilot, Microsoft® Intune and Apple® DEP/Business Manager integration, customization
High-volume Deployment – Storage and transport, installation and setup
Rapid Maintenance – Field Service, IT-bars, Service Desks, staff augmentation
Value-adding Recovery – De-installation, data sanitation, refurbishment, re-marketing

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