Get in touch
Overview

Job-Id: 19852

L1 Onsite IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Bulgaria – Sofia
  • IT
  • Full-time
Apply now

Your skills

  • 3-6 months in a similar role in IT support/enduser support
  • Foundational troubleshooting and problem-solving abilities
  • Basic understanding of endpoint hardware, peripherals and mobile devices
  • Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
  • Awareness of HAM concepts (asset tagging, CMDB updates)
  • Familiar with ticketing system
  • Fluent Bulgarian and good English language skills
  • Good customer service and communication skills

Your tasks

Willing to start your career in IT support?

Interested in a truly international environment?

Happy to join a friendly and smart working environment?

Ready to attend trainings and to get certifications?

Join our company as an L1 IT Technician (entry-level with 3-6 months of experience) and you will deal with IT desktop support at large multinational companies!

Location: Sofia (fully onsite)

Your daily activities

  • Handle incidents and service requests with guidance or following SOP’s

  • Perform PC and mobile device staging (imaging, enrolment, tagging, testing)

  • Support laptops, desktops, iPhones, iPads and other workplace devices

  • Conduct routine meeting room and AV device check

  • Install software when remote installation is not feasible

  • Perform basic CMDB / asset updates during deployments and replacements

  • Support printer-related basic issues

  • Escalate complex issues with proper documentation

  • Follow defined processes and SOPs consistently

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
  • Internal career development program
Job-Id: 19852 L1 Onsite IT Technician Bulgaria – Sofia

Drag'n'Drop Files here
or
Click to browse files

Similar job offers

Professionals

IT Onsite Technician - Melbourne

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Australia – Melbourne
Apply now for IT Onsite Technician - Melbourne
Professionals

IT Onsite technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Brazil – Mogi das Cruzes
Apply now for IT Onsite technician