Job-Id: 19651

IT Onsite technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Brazil – Mogi das Cruzes
IT
Full-time

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Your skills

Experience (typically 18 months) in IT Field Services or End User Computing roles.
Strong exposure to multi-site, multi-vendor, and regulated enterprise environments.
Hands-on experience with Windows, macOS, mobile platforms, Microsoft 365, and ITSM tools.
Experience with endpoint management platforms such as Intune, SCCM.
Proven experience with IT audits, GDPR, ISO, and data protection regulations.
Native‑level capability in the local language, coupled with proficient English communication skills sufficient for effective collaboration, documentation, and cross‑functional engagement.

Your tasks

Provide day-to-day onsite and remote EUC support for end users
Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM)
Deploy, configure, and support laptops, desktops, and mobile devices
Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB)
Maintain ITSM tickets and follow ITIL processes (incident, request, change)
Ensure compliance with security, GDPR, and corporate standards
Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub)
Provide printer and peripheral support (installation, maintenance, vendors)
Deliver onsite field support (repairs, replacements, upgrades, preventive maintenance)
Execute IMAC activities (installs, moves, changes, user setup)
Provide VIP support with priority handling and confidentiality
Manage depot repairs, device swaps, loaners, and data transfers
Perform basic network support (patching, cabling, connectivity checks)
Support infrastructure teams with hands & feet activities (rack, cabling, KVM)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
International job opportunities
Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Health/ Medical insurance
Internal career development program

Job-Id: 19651 IT Onsite technician Brazil – Mogi das Cruzes

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