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Overview

Job-Id: 20148

L2 IT Support Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Ireland – Waterford
  • IT
  • Full-time
Apply now

Your skills

  • 2-3 years of experience in IT deskside support
  • Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
  • Ability to independently problem solve and to provide feedback on new technical processes to help drive efficiency
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

  • Provide on‑site hardware, software, and mobile device support, including IMAC (install, move, add, change) activities.

  • Support VIP users, R&D/IA teams, and coordinate with third‑party vendors.

  • Manage device deployment, inventory, assets, and depot operations.

  • Maintain IT kiosks, vending machines, printers, and conference room A/V systems.

  • Deliver user onboarding/offboarding, training, and engagement activities.

  • Assist with events, server room proximity support, and optional R&D Lab L3 tasks.

  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • International job opportunities
  • Internal career development program
Job-Id: 20148 L2 IT Support Onsite Technician Ireland – Waterford

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