Job-Id: 20070

Onsite IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Turkey – Istanbul - Kucukyali, Maltepe
IT
Full-time

Apply now

Your skills

2-5 years of experience in IT support or a similar role
Strong troubleshooting and client-side incident resolution skills
Experience supporting VIP users
Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
Knowledge of HAM processes
LAN/WAN and server room equipment’s fundamentals knowledge
Fluent in English and Turkish language
Familiar with ticketing system

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

Resolve on-site incidents and service requests
Provide VIP user support with professionalism and urgency
Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
Support Boutique IT environments and applications
Hands-on support for POS systems, barcode scanners and payment peripherals
Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
Hands-and-eyes support for server / network teams
Manage printer and MFP support
Support PC refresh
Asset management
Ensure compliance with service level agreements (SLAs)
Handle tickets and requests in ITSM systems

Location: Istanbul (Kucukyali, Maltepe - fully onsite)

Please send your CV in English!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Health/ Medical insurance
Travel & Spending Allowance
Inflation allowance (TDA Allowance)

Job-Id: 20070 Onsite IT Technician Turkey – Istanbul - Kucukyali, Maltepe

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