IT Onsite Technician - Sydney
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Sydney
Apply now for IT Onsite Technician - Sydney
Job-Id: 19445
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- New Zealand – Auckland
- IT
- Full-time
Your skills
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Your tasks
Independently resolve on-site incidents and service requests
Provide VIP user support with professionalism and urgency
Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
Support Boutique IT environments and applications
Hands-on support for POS systems, barcode scanners and payment peripherals
Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
Act as hands-and-eyes support for server / network teams
Manage printer and MFP support, including remote support team and vendor coordination
Support PC refresh activities
Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
Handle escalations
Local stock management
End user trainings and new user induction trainings
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program
Job-Id: 19445
IT Onsite Technician
New Zealand – Auckland
Similar job offers
Senior IT Onsite Technician - Sydney
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Sydney
Apply now for Senior IT Onsite Technician - Sydney
IT Onsite Technician - Melbourne
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Melbourne
Apply now for IT Onsite Technician - Melbourne
IT Onsite Technician - Jakarta
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Indonesia – Jakarta
Apply now for IT Onsite Technician - Jakarta