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Overview

Job-Id: 19420

IT Onsite Technician - Sydney

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Australia – Sydney
  • IT
  • Full-time
Apply now

Your skills

  • 18 months of IT experience (or equivalent)
  • Ability to build relationships
  • Excellent time management skill
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

• Independently resolve on-site incidents and service requests
• Provide VIP user support with professionalism and urgency
• Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
• Support Boutique IT environments and applications
• Hands-on support for POS systems, barcode scanners and payment peripherals
• Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
• Act as hands-and-eyes support for server / network teams
• Manage printer and MFP support, including remote support team and vendor coordination
• Support PC refresh activities
• Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

• Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

• Handle escalations
• Local stock management

• End user trainings and new user induction trainings

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • International job opportunities
  • Internal career development program
Job-Id: 19420 IT Onsite Technician - Sydney Australia – Sydney

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