Job-Id: 19421
Enthuse customers and provide best experience through best in class hardware, software and technical support services
• Act as Team Lead for on-site support operations
• Manage shift planning, technician availability and workload balancing
• Prioritize incidents, requests and VIP issues effectively
• Provide advanced VIP and executive support
• Own Digital Bar and Boutique support quality and readiness
• Lead PC refresh programs
• Drive remote support adoption and user self-help awareness
• Reduce dispatch demand through smart triage and enablement
• Govern HAM accuracy, compliance and audit readiness
• Coordinate hands-and-eyes support for server and network teams
• Lead technician onboarding, induction and Train-the-Trainer sessions
• End user trainings and new user induction trainings
• Drive continuous improvement using SLA, KPI and experience insights
• Drive the end user adoption, self-help through end user awareness and achieve the service optimization targets.
• Act as escalation point and interface with Service Desk & other resolver teams
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services