Job-Id: 19419
Enthuse customers and provide best experience through best in class hardware, software and technical support services
• Assist senior technicians through hands-on on-site support activities
• Handle incidents and service requests with guidance or following SOP’s
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
• Support laptops, desktops, iPhones, iPads and other workplace devices
• Conduct routine meeting room and AV device check
• Install software when remote installation is not feasible
• Perform basic CMDB / asset updates during deployments and replacements
• Support printer-related basic issues
• Escalate complex issues with proper documentation
• Follow defined processes and SOPs consistently
• Demonstrate willingness to learn new tools, technologies and support models
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services