Job-Id: 19305
Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems
Your key responsibilities are:
Leadership & Delivery Management
Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
Oversee and balance multiple concurrent projects in a global scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
Serve as the primary operational POC for customers at both strategic and operational levels.
Manage customer expectations and maintain strong relationships with senior‑level stakeholders.
Service Quality & Process Improvement
Monitor and evaluate service delivery performance and identify opportunities to optimize services and processes, driving continuous improvement initiatives.
Financial & Resource Management
Oversee resource planning, cost monitoring, and project P&L to ensure financial success.
Manage vendor relationships
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
We are seeking an experienced and highly driven Lead Service Delivery Manager to lead a team in delivering world‑class IT services across global customers. This role is ideal for a strong people leader with deep expertise in IT service delivery, managed services, and customer engagement at senior levels.
Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Manage the transition as well as the delivery of projects and services to internal and external customers in accordance with all agreements and standards of service.