Job-Id: 19305
Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems
Your key responsibilities are:
Leadership & Delivery Management
Lead and manage a cross-border team of Service Delivery Managers to execute all operational and contractual obligations for assigned customers.
Define, plan, track, and manage project deliverables and service targets to ensure successful outcomes.
Oversee and balance multiple concurrent projects in a global scaled agile, fast paced and international environment
Customer & Stakeholder Engagement
Serve as the primary operational POC for customers at both strategic and operational levels.
Manage customer expectations and maintain strong relationships with senior‑level stakeholders.
Service Quality & Process Improvement
Monitor and evaluate service delivery performance and identify opportunities to optimize services and processes, driving continuous improvement initiatives.
Financial & Resource Management
Oversee resource planning, cost monitoring, and project P&L to ensure financial success.
Manage vendor relationships
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Own the end to end process to deliver high quality, compliant and competitive proposals supporting Account Managers/ Directors in winning business.
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success