Service Desk Agent with English and Portuguese
Enthuse customers and provide best experience through excellent remote support and communication.
Mexico – Queretaro, MX
Apply now for Service Desk Agent with English and Portuguese
Job-Id: 20187
IT Service Delivery Manager
Service Delivery Manager
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
- Mexico – Queretaro
- IT
- Full-time
Your skills
- 5+ years of experience in service delivery management or a similar role
- Experience managing a field engineering team on a nationwide level
- Strong technical skills in IT infrastructure and network systems
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
- Relevant professional certifications such as PMP, ITIL, or similar
- Intermediate Portuguese is required
Your tasks
– Manage a team of IT Engineers and ensure timely and efficient service delivery
– Monitor performance metrics and ensure service level agreements are achieved
– Develop and implement service delivery processes and improvements
– Collaborate with clients to meet service expectations and business needs
– Build and maintain strong client and stakeholder relationships
– Identify and drive continuous improvement opportunities
– Ensure compliance with service, safety, and quality standards
Please consider before applying: Portuguese B1 is required for the position.
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- International job opportunities
- Internal career development program
- Food Allowance --> Net Allowance
Job-Id: 20187
IT Service Delivery Manager
Mexico – Queretaro
Similar job offers
Service Delivery Manager
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
USA – Springdale, AR
Apply now for Service Delivery Manager
Service Delivery Manager
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
India – Bengaluru
Apply now for Service Delivery Manager
Service Delivery Manager mit Deutsch - Remote
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Bulgaria – Bulgaria
Apply now for Service Delivery Manager mit Deutsch - Remote