Job-Id: 20184
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
· Coordinate service delivery through a 24/7 operation. Working hours primarily overlap European and US time zones; some shift flexibility (early/late coverage) is required on a rotational basis.
· Drive and ensure successful project and service delivery across assigned countries, including HEM subsidiaries.
· Collaborate with Global delivery teams, vendors, partners to ensure project objectives and service delivery targets are achieved.
· Monitor and manage contribution margin targets across all countries within the scope.
· Ensure local teams and external partners are properly trained in ticket management processes and tools.
· Monitor tickets proactively across internal, customer, and third-party tools to ensure timely resolution and adherence to SLAs.
· Identify potential SLA breaches, service risks, and operational issues and proactively coordinate with local teams and partners for resolution.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success