Job-Id: 20184
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
· Coordinate service delivery through a 24/7 operation. Working hours primarily overlap European and US time zones; some shift flexibility (early/late coverage) is required on a rotational basis.
· Drive and ensure successful project and service delivery across assigned countries, including HEM subsidiaries.
· Collaborate with Global delivery teams, vendors, partners to ensure project objectives and service delivery targets are achieved.
· Monitor and manage contribution margin targets across all countries within the scope.
· Ensure local teams and external partners are properly trained in ticket management processes and tools.
· Monitor tickets proactively across internal, customer, and third-party tools to ensure timely resolution and adherence to SLAs.
· Identify potential SLA breaches, service risks, and operational issues and proactively coordinate with local teams and partners for resolution.
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Act as Single Point of Contact (HR SPoC) for all HR related topics for the Executive Leadership of the organization in aligning the overall HR agenda
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success