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Overview

Job-Id: 19252

IT Support Engineer - Milton Park, Abingdon

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • UK – Milton Park, Abingdon
  • IT
  • Full-time
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Your skills

  • Comfortable in a number of deskside technologies (Windows 10/11, Office 365, and common enterprise applications)
  • Strong Customer-centric levels of service
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
  • Experience resolving problems sitting with the user
  • Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
  • Experience supporting various Apple MacOS, iPadOS & iOS products

Your tasks

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a dynamic & Global brand

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

  • Support PCs, laptops, mobile devices, peripherals, and workplace equipment

  • Ad-Hoc Mac-OS / IoS support

  • Assist with video conferencing systems, monitors, printers, phones, and projectors

  • Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)

  • Troubleshoot basic h/w, s/w & connectivity issues

  • Support walk-up IT desks or kiosks, when required

  • Asset management

  • Handle tickets and requests in ITSM systems

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Staff discounts
  • Internal career development program
  • Medical cash plan
Job-Id: 19252 IT Support Engineer - Milton Park, Abingdon UK – Milton Park, Abingdon

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