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Overview

Job-Id: 19042

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Malaysia – Kuala Lumpur
  • IT
  • Full-time
Apply now

Your skills

  • Good communication skills in the local language and basic working English
  • Basic to intermediate technical troubleshooting skills
  • Customer-oriented, reliable, and organized
  • Willingness to learn and develop new skills
  • 2 - 5 years of experience in IT support or a similar role
  • Technical education (IT school, associate degree) or equivalent work experience
  • Able to work independently with clear instructions

Your tasks

  • Support PCs, laptops, mobile devices, peripherals, and workplace equipment;

  • Assist with video conferencing systems, monitors, printers, phones, and projectors;

  • Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS);

  • Troubleshoot basic hardware, software, and connectivity issues;

  • Provide friendly, customer-focused support to end users;

  • Support walk-up IT desks or kiosks, when required
    Asset & Service Management;

  • Update asset and CMDB records;

  • Handle tickets and requests in ITSM systems;

  • Support inventory management and spare parts handling;

  • Perform device decommissioning and disk wipe tasks
    Projects & Teamwork;

  • Support small to medium IT projects;

  • Follow technical documentation and procedures;

  • Share feedback to help improve processes;

  • Work closely with other teams and vendors.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • International job opportunities
  • Internal career development program
Job-Id: 19042 IT Onsite Technician Malaysia – Kuala Lumpur

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