Service Desk Specialist (Mandarin & English)
Enthuse customers and provide best experience through excellent remote support and communication.
Job-Id: 18965
Be provided hands-on experience, professional training, and exposure to different aspects of multiple departments.
Assist in daily operations and support team members with administrative and project-related tasks
Participate in training sessions, meetings, and collaborative projects to enhance learning and professional development
Proactively manage their areas of responsibility, in particular ensuring that Hemmersbach delivers a high level of internal and external customer satisfaction, which also meets the business goals.
Ensure all work is delivered consistently and in accordance with lead measures and Key Performance Indicators (KPIs).
Work on day-to-day activities, such as responding to tickets and implementing processes in order to help things run smoothly.
Communicate with all levels of Hemmersbach Management, which includes producing reports to a high standard in a timely manner with accurate data.
Proactively improve personal skills to achieve be
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through excellent remote support and communication.
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Enthuse customers and provide best experience through best in class hardware, software and technical support services