Job-Id: 19244

L2 Onsite IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Taiwan – Taipei
IT
Full-time

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Your skills

Customer-oriented, reliable, and organized
CompTIA A+ or similar certification is a plus, but not mandatory
Familiarity with ticketing system
Good communication skills in the local language and basic working English
Basic to intermediate technical troubleshooting skills
driver's license
Willingness to learn and develop new skills
2–5 years of experience in IT support or a similar role

Your tasks

Committed to develop your career in IT?

Keen on customer support?

Want to work in an international environment?

Join our company as L2 Onsite IT Technician to provide technical support to end users at our customers site.

Your responsibilities:

Support PCs, laptops, mobile devices, peripherals, and workplace equipment
Assist with video conferencing systems, monitors, printers, phones, and projectors
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
Troubleshoot basic hardware, software, and connectivity issues
Provide customer-focused support to end users
Support walk-up IT desks or kiosks

Update asset and CMDB records
Handle tickets and requests in ITSM systems
Support inventory management and spare parts handling
Device decommissioning and disk wipe tasks

Support IT projects
Follow technical documentation and procedures
Share feedback to improve processes
Work closely with other teams

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program
Flat hierarchies
Internal career development program

Job-Id: 19244 L2 Onsite IT Technician Taiwan – Taipei

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