Onsite Technician - L1 Engineer
Enthuse customers and provide best experience through best in class hardware, software and technical support services
South Africa – Johannesburg
Apply now for Onsite Technician - L1 Engineer
Job-Id: 20239
Onsite Technician - L2 Engineer
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- South Africa – Johannesburg
- IT
- Full-time
Your skills
- Minimum 3 years IT Technical support experience (or equivalent)
- Ability to plan, implement, and monitor computer and printer/scanner networks (e.g. file server)
- Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
- Basic support of datacentre and application architecture
- Strong verbal and written communication skills (e.g. reporting), with the ability to run workshops for information collation
- Ability to work on projects of moderately medium-complex scope, and able to work with intercompany teams
- Exercises independent judgment within defined practices and procedures. Evaluates unique circumstances and makes recommendations
Your tasks
Providing support for service requests involving PCs, laptops, phones, and peripheral devices.
Resolving hardware and basic software issues.
Providing client-facing support with strong communication and professionalism.
Preparing, installing, and configuring end-user devices.
Performing service tasks within defined procedures.
Supporting equipment disposal and decommissioning processes.
Documenting work performed and updating ticketing systems.
Providing feedback on technical processes to support efficiency improvement
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- Internal career development program
Job-Id: 20239
Onsite Technician - L2 Engineer
South Africa – Johannesburg
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