Job-Id: 20154

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Cambridge, MA
IT
Full-time

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Your skills

3+ years of experience in desktop support, IT support, or print/hardware environment
Familiarity with Windows OS, Mac OS, Active Directory, and various software applications
Strong troubleshooting skills across hardware, software, and basic networking,
Valid driver’s license, reliable vehicle and willingness to travel between client sites
Strong customer service and communication skills
Candidates must be legally authorized to work in the US on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.
Provide advanced IT support for desktops, laptops, and end-user systems
This role is a Salary Non-Exempt position with a targeted salary range of $52,000 – $56,000 USD, based on experience and skillsets.

Your tasks

Hemmersbach is seeking an experienced Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.

Key Responsibilities:

Provide onsite technical support for desktops, laptops, and peripherals
Diagnose and resolve hardware and software issues
Install, configure, and maintain IT systems and applications
Maintain accurate service records, inventory, and equipment tracking
Communicate effectively with clients, teams, and management
Support project rollouts and deployments

Join Hemmersbach and become part of a dynamic team that is committed to providing exceptional IT support to clients across the globe. Apply today to take the next step in your IT career!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Flexible spending account FSA
Internal career development program
Vision Insurance

Job-Id: 20154 IT Onsite Technician USA – Cambridge, MA

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