Job-Id: 20058

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Spain – Barcelona
IT
Full-time

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Your skills

Minimum 2 years of experience in a similar onsite IT support role.
B2 level of English.
Experience supporting video conferencing systems and Microsoft Teams Rooms (MTR).
Knowledge of hardware, software, networking, and microcomputing.
Experience supporting mobile devices and basic Mac environments.
Experience troubleshooting and resolving computer incidents onsite.
Familiarity with ServiceNow (SNOW), ticket management, and IT inventory/stock control.
Strong communication, customer service, professional presence, and interpersonal skills.

Your tasks

Provide onsite IT support to end users, resolving hardware, software, network, and computer-related incidents.
Support and troubleshoot video conferencing systems and Microsoft Teams Rooms (MTR).
Provide support for mobile devices, microcomputing equipment, hardware, software, and basic Mac environments.
Diagnose and resolve technical issues onsite while maintaining a professional and customer-focused approach.
Update and manage tickets in ServiceNow (SNOW), ensuring accurate and timely documentation.
Perform stock checks and maintain accurate inventory records of IT equipment.
Support employee onboarding and offboarding activities, including equipment preparation, deployment, and collection.
Communicate effectively with users and provide support with good manners and professional presence.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
International job opportunities

Job-Id: 20058 Onsite Technician Spain – Barcelona

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