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Overview

Job-Id: 19982

Printer Support L1 IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • UK – London EC3
  • IT
  • Full-time
Apply now

Your skills

  • Minimum 3 years' experience diagnosing and repairing IT equipment
  • Proven experience troubleshooting technical issues and delivering excellent customer support
  • Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
  • Experience working with both internal teams and external customers in a service-focused environment
  • Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
  • Strong analytical, problem-solving, and decision-making skills with excellent attention to detail
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) is an advantage
  • Good understanding of printer hardware

Your tasks

  • Maintain and support office printing devices, including replacing consumables, clearing paper jams, and performing basic maintenance.

  • Provide first-line troubleshooting, coordinate service requests with vendors, and manage spare device inventory.

  • Assist end users with device functionality, training, and day-to-day technical support.

  • Monitor and manage the print fleet using web-based management tools, including tracking usage and updating site information.

  • Coordinate with internal teams and third-party suppliers to ensure timely issue resolution and high customer satisfaction.

  • Support document services, including copy and distribution tasks, where required.

  • Report customer feedback and maintain accurate service records and support tickets.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Unlimited employment contract
  • Onboarding program
  • Buddy program
  • International job opportunities
  • Company events
  • Internal career development program
  • Medical cash plan
Job-Id: 19982 Printer Support L1 IT Technician UK – London EC3

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