Job-Id: 19947

Onsite IT Technician L2

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Bulgaria – Sofia
IT
Full-time

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Your skills

2-5 years of experience in IT support or a similar role
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
LAN/WAN and server room equipment’s fundamentals knowledge
Familiar with ticketing system
Fluent in English and fluent Italian
Good organizational skills
Communicative and customer-oriented

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

Independently resolve on-site incidents and service requests
Manage end-user onboarding and offboarding
Provide VIP customer support
Perform imaging, re-imaging, installation and configuration of laptops, desktops and peripherals
Execute IMAC-related tasks
Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
Act as hands-and-eyes support for server / network teams
Manage printer and MFP support
Support PC refresh activities
Manage ticketing system
Ensure compliance with service level agreements (SLAs)
Local stock management

Location: Sofia (fully onsite)

Please send your CV in English and we will be glad to share some more insights with you!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Internal career development program

Job-Id: 19947 Onsite IT Technician L2 Bulgaria – Sofia

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