Job-Id: 19934

L2 Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

UK – Burgess Hill
IT
Full-time

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Your skills

An excellent communicator, verbal and written with exceptional interpersonal skills
Good at working under pressure in a fast-paced environment
Willingness to learn quickly with systems, software, and procedures
Team Player with proven communication, organizational, and strong interpersonal skills
Confident taking initiative and making judgement calls
Self-motivated, with keen attention to detail
Bring a diverse mindset to the team and willing to challenge the status quo
Able to prioritize and drive to results with a high emphasis on quality

Your tasks

Member of the Technology Concierge team, Greeting customers in a professional manor
Follow procedures to troubleshoot and resolve technical issues
Updating incidents and ensuring assets are correctly updated
Educating customers on how to use EUC Tools to promote self service
Work closely with other members of the team to both learn and transfer knowledge.
Working within the Technologies Depot to image and send out devices to our customers
Ensuring returns are kept up to date along with asset management database

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program
International job opportunities
Company events

Job-Id: 19934 L2 Onsite Technician UK – Burgess Hill

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