Workplace Support Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Princeton, NJ
Apply now for Workplace Support Technician
Job-Id: 19867
Workplace Support Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Boston, MA
- IT
- Full-time
Your skills
- 2–3 years of IT support experience
- Strong customer service and communication skills
- Working knowledge of Windows environments and business applications
- Ability to independently troubleshoot and resolve technical issues
- Experience with ITSM tools and asset management is preferred
- This role is a Salary Non-Exempt position with a targeted salary range of $50,000 – $52,000 USD
Your tasks
Hemmersbach is seeking an experienced Workplace Support Technician to provide onsite IT support for end users, devices, and workplace technology. You will resolve incidents and service requests, perform IMACD activities, support hardware break-fix, asset management, and deliver excellent customer service, including VIP support when required.
Key Responsibilities:
Troubleshoot desktops, laptops, printers, mobile devices, and peripherals
Perform device deployments, imaging, installations, moves, and decommissions
Manage assets, inventory, and ServiceNow updates
Support meeting rooms and collaboration technologies
Coordinate repairs with OEM and third-party vendors
Maintain SLA compliance and accurate ticket documentation
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Flexible spending account FSA
- Internal career development program
- Vision Insurance
Job-Id: 19867
Workplace Support Technician
USA – Boston, MA
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