Job-Id: 19825
Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems
The Team Lead will oversee a group of IT Onsite Technicians, ensuring efficient delivery of technical support and maintenance across the organization. This role involves coordinating daily operations, mentoring staff, and driving service excellence by managing priorities, resolving escalations, and maintaining high standards of IT performance.
Your key responsibilities are:
Oversee a team of IT technicians in the United States, delegate the workload and ensure compliance with department and company standards
Develop and evaluate team members performance including driving corrective actions
Monitor KPIs
Ensure all team members are well trained and - when needed- identify and facilitate training needs
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success