IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Mexico – Toluca, MX
Apply now for IT Onsite Technician
Job-Id: 19681
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Mexico – Queretaro
- IT
- Full-time
Your skills
- 2 years of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Your tasks
The Onsite Technician is a responsible role based on extensive expert knowledge and experience in
direct customer service which is the core of our business. They carry out work for various customers
by directly visiting their sites or being permanently assigned to a specific customer at their site and
providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate
systems. Main responsibilities:
• On-site technical support to end users (hardware, software and access).
• Management and attention to tickets through ServiceNow, ensuring timely follow-up and closure.
• Management of IT assets (laptops, iPhones, monitors and peripherals).
• Preparation, configuration and assignment of equipment to users (imaging, validation and delivery).
• Collection, safeguarding and control of equipment returned by offboarding or replacement.
• Execution of secure erasure
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- International job opportunities
- Internal career development program
- Food Allowance --> Net Allowance
Job-Id: 19681
IT Onsite Technician
Mexico – Queretaro
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