Job-Id: 19627

IT Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Mexico – Queretaro, MX
IT
Full-time

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Your skills

Working technical knowledge of standard systems and business software
Ability to apply intermediate level of subject matter knowledge
Network and server support experience
2 - 3 years of experience

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in

direct customer service which is the core of our business. They carry out work for various customers

by directly visiting their sites or being permanently assigned to a specific customer at their site and

providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate

systems. Main responsibilities:

Call Dispatching
Monitoring Services
Remote Support Services for the region Americas or Global
On-site Support Services for the USA and Mexico
Access Management
INC Management
MINC Management
Service Request Fulfillment
Problem Management
Change Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
International job opportunities
Internal career development program
Food Allowance --> Net Allowance

Job-Id: 19627 IT Onsite Technician Mexico – Queretaro, MX

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