IT Onsite Technician - Melbourne
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Melbourne
Apply now for IT Onsite Technician - Melbourne
Job-Id: 19632
IT Onsite Engineer - Sunshine West
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Australia – Sunshine West, Melb, VIC
- IT
- Full-time
Your skills
- Experience (typically 18 months) in IT Field Services or End User Computing roles.
- Strong exposure to multi-site, multi-vendor, and regulated enterprise environments.
- Hands-on experience with Windows, macOS, mobile platforms, Microsoft 365, and ITSM tools.
- Experience with endpoint management platforms such as Intune, SCCM.
- Proven experience with IT audits, GDPR, ISO, and data protection regulations.
Your tasks
Provide day-to-day onsite & remote EUC support for end users
Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM)
Deploy, configure, and support laptops, desktops, and mobile devices
Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB)
Maintain ITSM tickets and follow ITIL processes (incident, request, change)
Ensure compliance with security, GDPR, and corporate standards
Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub)
Provide printer and peripheral support (installation, maintenance, vendors)
Deliver onsite field support (repairs, replacements, upgrades, preventive maintenance)
Execute IMAC activities (installs, moves, changes, user setup)
Provide VIP support with priority handling and confidentiality
Manage depot repairs, device swaps, loaners, and data transfers
Perform basic network support(patching, cabling, connectivity checks)
Support infrastructure teams with hands & feet activities (rack, cabling, KVM access
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program
Job-Id: 19632
IT Onsite Engineer - Sunshine West
Australia – Sunshine West, Melb, VIC
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