Service Desk Agent English

Your tasks

• nd users

• Handle inbound calls and chat requests, addressing technical questions and issues

• Troubleshoot hardware, software, and application-related problems

• Document troubleshooting steps and resolutions in the ticketing system

• Ensure timely and effective resolution of incidents while maintaining a high level of customer satisfaction

Required Qualifications:

• 1.5+ years of experience as a Remote Desktop or IT Support Technician

• Fluent Portuguese (B2–C1)

• English proficiency at B2 level

• Experience using ticketing systems (ServiceNow preferred)

• Proven troubleshooting skills

Technical Skills:

• Microsoft Windows 10/11

• Microsoft Office 365

• Microsoft Teams

• Microsoft OneDrive

• General LAN knowledge

Soft Skills & Competencies:

• Strong customer orientation and communication skills

• Ability to interact effectively with end users

• Problem-solving and decision-making mindset

• Results-driven and proactive

• Ability to work both independently and as part of a team

• Comfortable working under pressure

• Well-organized, flexible, and coop