Job-Id: 19626

IT Field Service Technician

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

USA – Syracuse, NY
IT
Full-time

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Your skills

2–3 years of hands-on IT support experience (printers, PCs, servers, or data center environments).
Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
Strong troubleshooting skills across hardware, software, and basic networking.
Availability for rotational shifts, including 24/7 on-call support and Ability to lift and carry equipment up to 50+ lbs.
Must possess a valid REAL ID-compliant identification at the time of hire for federal customer site access.
Must be legally authorized to work in the United States on a permanent, unrestricted basis; no visa sponsorship or temporary work authorization supported.
This role is an Hourly non-exempt position with a targeted salary range of $22 - $27 USD
Valid driver’s license and willingness to travel long distances between customer sites.

Your tasks

Hemmersbach seeks a customer-focused Field Technician to provide timely onsite technical support for consumer and enterprise clients. The ideal candidate has experience with HP servers, data centers, printers, and PCs, plus strong customer service skills. This role represents Hemmersbach at client sites and requires willingness to travel long distances based on location and demand.

Responsibilities:

Provide onsite and remote support for printers, PCs, servers, and data center equipment, ensuring timely resolution and customer satisfaction.
Install, repair, upgrade, and configure hardware and software across client environments.
Troubleshoot hardware, software, and basic network issues, including HP servers and enterprise systems.
Work with dispatch, project managers, and technical teams to support smooth service delivery.
Maintain accurate service, inventory, and issue records while following safety and quality standards.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Mobile working
International job opportunities
Health/ Medical insurance
Life insurance
Dental insurance
Sick leave payments
Flexible spending account FSA
Internal career development program
Holiday/ Vacation Bonus
Vision Insurance

Job-Id: 19626 IT Field Service Technician USA – Syracuse, NY

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