IT Field Service Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Fargo, ND
Apply now for IT Field Service Technician
Job-Id: 19350
Field Service IT Technician
Field Service Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Dallas, TX
- IT
- Full-time
Your skills
- 12 months of IT experience (or equivalent)
- Familiarity with printer repair (fusers, rollers, print quality issues) and POS peripherals (scanners, receipt printers, cash drawers)
- Driving licence
- This role is a non-exempt salary position with a targeted salary range of $35,000 – $50,000 USD.
- Basic understanding of networking concepts (IP, connectivity, ports)
- Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
- Excellent time management skill
- Experience with HPI and Lenovo hardware environments
Your tasks
The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.
Perform onsite break-fix support for HPI, Lenovo (LNV), Printers, and RPOS equipment
Diagnose hardware issues and complete FRU/CRU part replacements (motherboards, RAM, SSDs, print components, POS peripherals)
Install, configure, and troubleshoot POS systems, printers, and endpoint devices
Conduct basic network connectivity checks (LAN, ports, device communication)
Follow OEM procedures and coordinate with remote support teams (HPE, Lenovo, etc.)
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- Health/ Medical insurance
- Life insurance
- Dental insurance
- Internal career development program
- Vision Insurance
Job-Id: 19350
Field Service IT Technician
USA – Dallas, TX
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