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Overview

Job-Id: 19128

Onsite Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • South Africa – Umtata - Eastern Cape
  • IT
  • Full-time
Apply now

Your skills

  • Excellent time management skill
  • Ability to build relationships
  • 2-3 years of experience replacing hardware components (Motherboards, Hard drives, etc)
  • Willingness to be in a On Call rotation with other team members, including working after hours and weekends
  • Experience in OS, Apps and H/W installation and troubleshooting depending on project products
  • Valid drivers license, with reliable vehicle with acceptable insurance.
  • Technical certifications such as HPE Master ASE (Storage & Compute), HPE Master ATP(Storage & Compute), CompTIA Server+, CompTIA A+, Network+ or any other OEM certificate i.e IBM, Dell e.t.c are pref

Your tasks

  • Provide day to day local/remote desktop support

  • Handle inbound calls and answer questions

  • Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

  • This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service

  • Performing equipment installations, upgrades, and repairs for clients' desktops, laptops, RPOS. and printers.

  • This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope

  • Willingness to learn and become part of a role that will include Data Centers, servers, and other IT equipment.

  • Support customers in technical problems they have with their technical equipment.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Pension scheme
  • Health/ Medical insurance
  • Phone allowance/ Company Phone
  • Internal career development program
  • Car Allowance/ KM Allowance
  • Employee Assistance Programme
Job-Id: 19128 Onsite Technician South Africa – Umtata - Eastern Cape

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