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Overview

Job-Id: 19234

Desktop Support Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • South Africa – Midrand
  • IT
  • Full-time
Apply now

Your skills

  • 2–3 years of experience in a technical support or desktop support environment.
  • Strong working knowledge of desktops, laptops, mobile devices, and assorted peripherals.
  • Understanding of standard business software, productivity suites, and operating systems.
  • Strong client-facing soft skills with the ability to communicate clearly and professionally.
  • Ability to work independently and use good judgment within established guidelines
  • Willingness and capability to perform asset disposal services.
  • Proactive approach to collaboration and continuous improvement. and Strong sense of ownership and accountability in daily tasks.

Your tasks

  • Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices.

  • Support standard operating systems and commonly used business applications.

  • Resolve incidents and fulfill service requests according to established procedures.

  • Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently.

  • Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required.

  • Deliver high-quality, client-facing communication—both verbal and written.

  • Participate in small to medium-scale projects as needed.

  • Offer feedback on new or updated technical processes to help improve efficiency.

  • Perform device disposal services in accordance with company policy and compliance requirements.

  • Collaborate with cross-functional teams when advanced or escalated support is required.

  • Maintain accurate documentation of issues, activities, and resolutions.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Internal career development program
Job-Id: 19234 Desktop Support Technician South Africa – Midrand

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