Job-Id: 19081

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

India – Bangalore
IT
Full-time

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Your skills

Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Excellent time management skill
Technology and computer science skills.
Ability to build relationships

Your tasks

Willing to be a part of a challenging team?

1. Providing device, email, remote, and in-person support to troubleshoot various technical problems.
2. Installing and configuring computer hardware, software, peripherals, and networking equipment.
3. Resolving issues with internet connectivity, printers, scanners, phones, and other equipment.
4. Performing troubleshooting to diagnose system failures and identify root causes.
5. Managing technology inventory and placing orders for equipment.
6. Escalating complex issues to the appropriate teams if unable to resolve them independently.
7. Providing new system orientation and training to end users.
8. Documenting technical issues and solutions in a ticketing system.

NOTE: - Candidates have a minimum of 4–5 years of relevant experience in OSS roles, with strong communication skills and proven experience in handling VIP users. This is a critical site, as it accommodates the entire leadership team.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Buddy program

Job-Id: 19081 Onsite Technician India – Bangalore

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