L2 Onsite Technician (m/f/d)
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Poland – Jelenia Góra
Apply now for L2 Onsite Technician (m/f/d)
Job-Id: 19066
IT Onsite Technician (m/f/d)
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Poland – Poznań
- IT
- Full-time
Your skills
- Endpoint build & deployment management (Microsoft Endpoint Configuration Manager (MECM / SCCM) , Microsoft Intune, Windows Autopilot, Windows Update for Business / patch orchestration)
- Automated testing, validation & telemetry (Windows Hardware Lab Kit, automated smoke/regression, event log + diagnostic capture scripts)
- Ability to build relationships, excellent time management skill
- ITSM/Release & defect management (ticketing tool, Azure DevOps, knowledge and documentation management)
- Driver/BIOS/Firmware management (OEM management suites as per client's standards, BIOS configuration baselining)
- Minimum 6 years of IT experience in technical support, fluent English
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Security & compliance validation (calidation of EDR/AV agent, disk encryption, DLP, device control, VPN, certificate posture, compliance checks)
Your tasks
Provide day to day local/remote desktop support (laptops, desktops and peripherals)
Checking network & connectivity (WIFI, VPN) and testing equipment (network simulators/emulators)
Management of firmware & OEM diagnostic tools/devices
Build & image validation setup (mobile device management platforms)
Handle inbound calls and answer questions
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- International job opportunities
- Health/ Medical insurance
- Life insurance
- Sport allowances/ Compensation
- Fuel card
- Company events
- Internal career development program
Job-Id: 19066
IT Onsite Technician (m/f/d)
Poland – Poznań
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