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Overview

Job-Id: 18845

Experienced field engineer

Field Service Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • Czech Republic – Hradec Kralove and region of 100 km
  • Technical Onsite Support
  • Full-time
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Your skills

  • Driving licence
  • Fluent Czech language
  • English on communicative level
  • 18 months of IT experience (or equivalent)
  • Customer oriented approach
  • Excellent time management skill
  • Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.

Your tasks

  • Provide day to day support at the customer locations within a geographical region(s)
  • Support customers in technical problems they have with their technical equipment

  • Installation: Assist with unpacking, cable connection, imaging (guided by Generali L2/L3), testing functionality, and removing packaging materials.

  • Move: Assist with packing/unpacking, relocating equipment within the same site, updating asset records, and testing. Moves outside the site must be coordinated by TCS; HEM will charge for any external transport it performs

  • Add: Install new hardware (e.g., printers, laptops), test it, and provide asset/configuration data to TCS.

  • Change: Support hardware upgrades or downgrades, including driver changes.

  • Decommission: Disconnect, pack, and move retired equipment to collection points, and report asset data to TCS.

  • Site Inventory: Conduct inventory checks upon request.

  • Break-Fix: Provide on-site troubleshooting when remote L1 support is insufficient. Act as smart hands for AV equipment in meeting rooms.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Pension scheme
  • Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
  • Sport allowances/ Compensation
  • 25 days leave entitlement
  • Birthday Day off
  • Benefit Plus
Job-Id: 18845 Experienced field engineer Czech Republic – Hradec Kralove and region of 100 km

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