Job-Id: 18791

IT Onsite Technician L2 - Prague

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Czech Republic – Prague
Technical Onsite Support
Full-time

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Your skills

Career changers with 2 to 4 years of professional experience in IT or a completed IT-related education (apprenticeship, technical college, university / university of applied sciences).
Solid all-round knowledge of hardware and software.
Native Czech speaker with fluent English (IT-focused).
Experience with monitoring and ticketing tools, networks (setup, TCP/IP, DNS, DHCP, VPN, ROP), anti-spyware / anti-virus software, MS Office, Windows, Intune, as well as iOS and Android.
Experience with SNOW / ServiceNow is an advantage.
Friendly, empathetic, and well-groomed professional demeanor.

Your tasks

Job Tasks:
Are you an experienced and proactive IT Support Specialist (Level 2)? Then we would be happy to get to know you!
In this role, you will be responsible for second-level support for end-user devices and IT infrastructure. You will play a key role in the rapid resolution of incidents, provide remote support, and actively contribute to continuous improvement processes.

If you have strong technical expertise, a solution-oriented mindset, and enjoy working in a team, we look forward to meeting you.

You support end users with technical inquiries and issues, ensuring satisfaction through creative and effective problem-solving.
Troubleshooting and resolving technical issues of all kinds (Level 2), especially related to hardware and software, system and network issues, operating systems, Office applications, Active Directory, meeting room support, etc.
Providing support, installation of hardware and software, and network configuration, as well as active participation in IT projects (rollouts, site visits, migrations, hands & eyes support).
Through your solution-oriented and structured way of working, you ensure compliance with Service Level Agreements (SLAs) and a positive customer experience.
Analysis, reporting, documentation, and troubleshooting of tickets.
Shared responsibility for IT equipment management (asset management).

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Onboarding program
Pension scheme
Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Transport/ Commuting Allowance
Sport allowances/ Compensation
25 days leave entitlement
Birthday Day off
Benefit Plus

Job-Id: 18791 IT Onsite Technician L2 - Prague Czech Republic – Prague

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