Job-Id: 18837

IT Field Service Technician

Field Service Technician

Deliver exceptional Break/Fix support to all customers in your area.

USA – Albany, NY
Technical Onsite Support
Full-time

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Your skills

Willingness to drive 50-200 miles per day.
Ability to work independently and meet strict SLAs.
Strong knowledge of PC hardware architecture and troubleshooting.
Relevant OEM hardware repair certifications (or willingness to obtain).
Comfortable lifting and handling equipment up to 50 lbs.
Exceptional communication skills with a customer-focused approach.
Valid driver’s license, reliable transportation and clean driving record. (mileage reimbursed).
Experience using service ticketing systems and mobile device reporting tools.

Your tasks

We are seeking a dependable and technically skilled IT Field Service Technician to join our growing team. In this role, you’ll be the frontline representative of our service organisation, travelling to customer sites to perform hands-on break/fix support and hardware replacements for OEM companies, including desktops, laptops, and printers, as well as selected enterprise-level IT equipment.

Key Responsibilities:

Troubleshoot and repair laptops, desktops, tablets, and workstations.
Replace defective components such as motherboards, hard drives, memory, and screens following manufacturer guidelines.
Validate warranty status and adhere to repair protocols.
Document all repairs accurately in ticketing systems.
Track and manage parts logistics.
Verify part delivery at pick-up/drop-off locations or customer site before dispatch.
Communicate professionally with clients to confirm appointments, explain repairs, and ensure satisfaction.
Maintain a clean, professional appearance in line with company standards.
Escalate unresolved issues through the appropriate channels promptly.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Health/ Medical insurance
Life insurance
Dental insurance
Sick leave payments
Internal career development program
Vision Insurance

Job-Id: 18837 IT Field Service Technician USA – Albany, NY

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