IT Support Engineer - Chelmsford
Enthuse customers and provide best experience through best in class hardware, software and technical support services
UK – Chelmsford
Apply now for IT Support Engineer - Chelmsford
Job-Id: 18813
Senior IT Support Engineer - London EC3
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- UK – London EC3
- Technical Onsite Support
- Full-time
Your skills
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
- Strong Customer-centric levels of service
- Excellent time management skill
- Experience resolving problems sitting with the user
- Comfortable in a number of deskside technologies
Your tasks
Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global Risk Management & Financial services organisation
As a more senior member of the team, you will provide support for the more complex issues, as well as be the go-to for others, as you apply your broad technical and customer skills in a variety of situations.
You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
Your role is a varied, and will typically include the following:
- Walk-Up Tech bar support
- Participation in the On-Call Support
- Break/Fix activities
- IMACD
- IT Asset Management
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- Staff discounts
- Internal career development program
- Medical cash plan
Job-Id: 18813
Senior IT Support Engineer - London EC3
UK – London EC3
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