IT Support Engineer - Chelmsford
Enthuse customers and provide best experience through best in class hardware, software and technical support services
UK – Chelmsford
Apply now for IT Support Engineer - Chelmsford
Job-Id: 18662
IT Support Engineer (Uxbridge)
Onsite Technician
Onsite level 2 IT support for your users in hardware and software problems
- UK – Uxbridge
- Technical Onsite Support
- Full-time
Your skills
- Strong Customer-centric levels of service.
- Experience resolving problems sitting with the user
- Previous experience within a regulated environment desirable but not essential
- Comfortable in a number of deskside technologies.
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
Your tasks
As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for a truly iconic global brand.
You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
Your role is a varied, and will typically include the following:
- Walk-Up Tech bar support
- Participation in the On-Call Support
- Break/Fix activities
- IMACD
- IT Asset Management
Out of hours support (on call / call out) may be required on some occasions
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Onboarding program
- Buddy program
- International job opportunities
- Staff discounts
- Internal career development program
- Medical cash plan
Job-Id: 18662
IT Support Engineer (Uxbridge)
UK – Uxbridge
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