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Overview

Job-Id: 18814

IT Support Engineer - Chelmsford

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

  • UK – Chelmsford
  • Technical Onsite Support
  • Full-time
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Your skills

  • Experience resolving problems sitting with the user
  • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
  • Comfortable in a number of deskside technologies
  • Excellent time management skill
  • Strong Customer-centric levels of service

Your tasks

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global Risk Management & Financial services organisation

You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

  • Walk-Up Tech bar support
  • Participation in the On-Call Support
  • Break/Fix activities
  • IMACD
  • IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Staff discounts
  • Internal career development program
  • Medical cash plan
Job-Id: 18814 IT Support Engineer - Chelmsford UK – Chelmsford

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