Job-Id: 18622

Service Delivery Manager

Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

  • India – Bangalore
  • Project Management
  • Full-time

Your skills

  • C1 English
  • Degree in Computer Science, Management, Economics or equivalent field
  • Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services

Your tasks

  • Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
  • Serve as operational customer contact and focal point for all operational issues relevant to each project
  • Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
  • Recognize and optimize processes/services and initiate the necessary steps
  • Manage customer expectations
  • Mentor and train onsite/dispatch support teams
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

  • Onboarding program
  • Buddy program
  • Company events
Job-Id: 18622 Service Delivery Manager India – Bangalore

Drag'n'Drop Files here
or
Click to browse files

Similar job offers

Professionals

Project Delivery Manager

Manage the transition as well as the delivery of projects and services to internal and external customers in accordance with all agreements and standards of service as well as internal servicedelivery

India – Bangalore
Apply now for Project Delivery Manager
Professionals

Project Delivery Manager

Manage the transition as well as the delivery of projects and services to internal and external customers in accordance with all agreements and standards of service.

India – Bangalore
Apply now for Project Delivery Manager
Leaders

Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success

Japan – Japan
Apply now for Service Delivery Manager
Leaders

Lead Service Delivery Manager

Provide our customers with exceptional service by meeting and exceeding their expectations in all areas of our work. We are committed to solving their problems

Philippines – Quezon City
Apply now for Lead Service Delivery Manager