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IT Field Service Technician

Welcome!

We're glad you're interested in joining Hemmersbach as an IT Field Service Technician.

This page will give you a closer look at the role, our team, and what you can expect when you work with us.

Got a question? Just send us an email or bring it up during your interview – we're always happy to help.

Los geht's

About us

We’re Orange-Blooded Pros. That means giving up is never an option for us. We don’t stop until the job is done.

That mindset shapes our culture and everything we stand for. As The Social Purpose IT Company, we look beyond our day-to-day work to make a positive impact on the world around us.

Our business may be indirect, but through our Direct Actions we take responsibility and focus on solving real-world problems that matter.
We take ownership as individuals. That belief empowers every team member to make a real impact.
Sustainability guides how we work. We do everything we can to reduce our environmental footprint and help build a better future for the next generations.

Nationwide coverage – full power

With our field service technicians, we’re present at hundreds of locations across the country and around the world, ensuring close proximity to our customers and high-quality service delivery. This setup allows our employees to live and work locally while still being part of a global organization.

Our U.S. headquarters is in Houston, Texas, with another major hub in Miami, Florida, where a large part of our operational and administrative work is coordinated.

This footprint enables us to respond quickly and flexibly to customer needs while providing nationwide coverage and support. It also gives our employees the chance to work in an international environment and help deliver innovative IT solutions across a wide range of industries.

You’re a great fit if…

…you’re passionate about solving problems. Your commitment helps us make a real difference for our customers.
…you have 2–3 years of experience in IT support (such as printers, HP servers, data centers, or enterprise environments).
…you’ve worked in technical support or a similar role, with experience troubleshooting hardware, software, and networking issues.
…you’re comfortable traveling between customer sites (sometimes longer distances) and have a valid driver’s license.
…you’re available to work a rotating 24/7 on-call schedule.
…you’re able to lift and carry equipment up to 50 lbs when needed.
…you have a valid REAL ID-compliant identification at the time of hire, as required for access to federal customer sites.
…you’re legally authorized to work in the U.S. on a permanent, unrestricted basis (please note: this role is not eligible for visa sponsorship, including student or temporary work authorization programs).
…you’re comfortable with an hourly, non-exempt role with a target pay range of $22–$24 USD per hour, depending on experience and skill set.

Your role in action

You are the go-to person for technical support
You troubleshoot and resolve technical issues both onsite and remotely, always finding practical solutions that keep systems running smoothly for users.
You are responsible for IT hardware in the field (PCs, printers, servers, and more)
You independently perform service, maintenance, and repair work on printers, PCs, notebooks, and related IT equipment in enterprise environments.
You ensure SLA compliance and create great customer experiences
Through your solution-oriented mindset and close collaboration with dispatch, you help meet service level agreements while keeping customers satisfied.
You document your work clearly and accurately
You record all service activities in English directly on site using our proprietary ticketing system, ensuring full transparency of your work.
You troubleshoot hardware, software, and network issues
You analyze and resolve technical problems efficiently to minimize downtime for our customers.
You support enterprise and HP server environments
You work with complex IT infrastructures, including HP servers and data center equipment, ensuring stable operations.
You manage service updates and inventory tracking
You keep systems updated and ensure accurate documentation of parts, equipment, and service progress.

Your benefits at a glance:

Health & insurance benefits

Internal career development program

Paid time off and holidays

Overtime and on-call compensation

Car Allowance/ mileage reimbursement

Comprehensive coverage that supports your health and wellbeing

Structured training and development to help you grow your skills and build your career

Time to recharge with paid vacation days and public holidays

Fair compensation for overtime and on-call work when you go the extra mile

Support for your travel between customer sites and work-related journeys

Grow your skills. Build your career.

You’ll start with a competitive compensation package that recognizes your effort and supports your growth from day one.

Our free learning and development opportunities help you continuously build your technical skills and open up new career paths. From hands-on training and certifications to stepping into new responsibilities, we support you in taking the next step.

As you develop your skills and experience, you can also increase your earning potential over time. Your career is in your hands – we provide you with the tools, training, and opportunities to shape it your way.

Get off to a great start

From day one, we'll set you up for success. Your onboarding begins at our U.S. headquarters in Houston, Texas, where you'll meet the team, receive your onboarding and equipment, and get familiar with how we work.

To help you ease into the role, you'll spend your first weeks shadowing an experienced Hemmersbach IT Field Service Technician. You'll get hands-on experience, learn your daily responsibilities, and build the confidence you need before taking on service calls independently.

Your development doesn't stop after onboarding. Through our internal Global Campus, you'll have access to a wide range of training and development opportunities throughout your career. Whether you want to deepen your technical expertise or grow your professional skills, you'll find learning opportunities that support your goals.

Grow your career with us

At Hemmersbach, your career doesn't stand still. We support your professional growth with clear career paths, tailored development opportunities, and continuous learning through our internal Global Campus.

As you grow, you'll have the opportunity to expand your technical expertise, work on international projects, and take on new challenges - including leadership roles. We're committed to helping you reach your full potential and build a long-term career in a global company.

Do it like Stephanos

Stephanos joined Hemmersbach as a Field Service Technician and has continued to grow his career every step of the way.

After advancing to a Service Delivery Manager role, he took on increasing responsibility and eventually moved into an executive position. Today, as Country Manager for Greece, he has played a key role in building and growing Hemmersbach's local organization.

His journey shows what's possible when talent, dedication, and ambition meet the right opportunities. At Hemmersbach, we invest in our people and support them as they build long-term careers with us.

Meet your recruiters!

Athanasios Tsogkas

Hi, I'm Sakis! Here are a few fun facts about me:

I signed up for a gym… now I just can't remember which one.
I'm always picking up new hobbies, but after about a month, I'm usually onto the next one.

I can't wait to get to know you!

Rahel Papatheodorou

Hi, I'm Rahel! Here are a few fun facts about me:

I'm terrible at remembering celebrities. I'm proud of myself if I can name the biggest movie stars.
I've been wearing barefoot shoes for more than five years – they're as close to barefoot as I'll get!

I'm looking forward to meeting you and getting to know you during your interview!