IT Field Service Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
USA – Greensboro, NC
Apply now for IT Field Service Technician
Job-Id: 20223
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- USA – Rockville, MD
- IT
- Full-time
Your skills
- 2+ years of experience in desktop support, IT support, VIP/Executive level support, or print/hardware environments.
- Hands-on experience supporting printers, peripherals, and end-user hardware.
- Strong troubleshooting skills across hardware, software, and basic networking.
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Familiarity with Windows OS and common enterprise applications.
- Valid driver’s license with willingness to travel between client sites and ability to lift equipment and perform physical support tasks as needed.
- This role is a Salary Non-Exempt position with a targeted salary range of $53,000 – $63,000 USD, based on experience and skillsets.
- Candidates must be legally authorized to work in USA on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs.
Your tasks
Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments, with a focus on printers, desktops, laptops, and hardware. The role includes troubleshooting hardware and software issues, supporting print devices and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical skills and delivers high-quality customer service at client sites.
Key Responsibilities:
Provide onsite IT support for printers, desktops, laptops, and peripherals
Diagnose and resolve hardware, print, and software issues
Install, configure, and maintain printers and IT hardware systems
Support device deployments, refreshes, and project rollouts
Maintain accurate service records, asset tracking, and inventory
Communicate effectively with clients, internal teams, and management
Ability to lift up to 50 lbs and travel as needed based on customer demand
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Flexible spending account FSA
- Internal career development program
- Vision Insurance
Job-Id: 20223
IT Onsite Technician
USA – Rockville, MD
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