IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Canada – Vancouver, BC
Apply now for IT Onsite Technician
Job-Id: 20197
IT Onsite Technician
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
- Spain – MADRID
- IT
- Full-time
Your skills
- 2–3 years of PC and laptop hardware support experience.
- Experience supporting local and remote users, including VIP users.
- Knowledge of Active Directory and user account management.
- Experience using IT ticketing systems to log and track incidents.
- Ability to provide Smart Hands/Hands and Eyes support.
- Experience with hardware deployment, upgrades, and inventory management.
- Strong troubleshooting, communication, and customer service skills.
- Good English communication skills for working with international teams.
Your tasks
Provide first-line technical support and serve as the primary contact for users.
Troubleshoot hardware and software issues and resolve user incidents.
Perform IMACD activities (install, move, add, change, and dispose of workstations).
Install, configure, maintain, and upgrade hardware and software.
Manage user accounts and document resolutions in the ticketing system.
Support onsite technicians, remote offices, and meeting room equipment.
Coordinate with external service providers and vendors.
Attend weekly meetings with international teams and maintain IT asset inventory.
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities
- Internal career development program
Job-Id: 20197
IT Onsite Technician
Spain – MADRID
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