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Overview

Job-Id: 20401

Service Desk Engineer L1

Service Desk Associate

1st-line IT support for users, including incident resolution, access management and AS400 support

  • Belgium – Brussels
  • IT
  • Full-time
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Your skills

  • 3–5 years of experience in Service Desk, IT Support or a similar role
  • Fluent in English, French and Flemish/Dutch
  • Knowledge of AS400 and experience with user profiles, troubleshooting and system operations
  • Flexible to work in shifts between 07:00 and 18:30, Monday to Friday, and available for occasional Saturday support
  • Experience with ticketing systems, incident management and service requests
  • Knowledge of user account administration, password resets and access management
  • Strong communication skills and a customer-oriented approach
  • Willingness to work onsite at the customer's premises in Brussels

Your tasks

As a Service Desk Engineer L1, you will provide IT support at our customer's premises in Brussels.

  • Handle incoming calls, tickets, incidents and service requests, including user communication and follow-up.

  • Manage user accounts, password resets and access rights for systems such as AS400, IGNITE, SAP, Mitel and Ergo-World.

  • Provide first-line AS400 support across three environments, maintain user profiles, troubleshoot issues and support deployments and system closures.

  • Execute AS400 data refreshes and restore libraries when requested by IT-Accounting.

  • Install, configure and replace laptops and resolve hardware issues.

  • Set up and troubleshoot meeting room equipment and provide live meeting support.

  • Report phishing attempts and security incidents, take initial action and coordinate with Security teams.

  • Support evening operations, prepare monthly SAVSYS shift documentation and assist with critical patch rollouts, including Saturdays when required.

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

  • Unlimited employment contract
  • International job opportunities
  • Staff discounts
  • Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
  • Health/ Medical insurance
  • Phone allowance/ Company Phone
  • Onboarding program
  • Buddy program
  • Internal career development program
Job-Id: 20401 Service Desk Engineer L1 Belgium – Brussels

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