Lead Manager - Global Service Delivery Manager
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Job-Id: 20102
Lead a distributed HR organization across the Americas (USA, Canada, LATAM), covering HR Admin and Payroll, HR Business Partnering, Talent Acquisition and Learning & Development
Lead and develop a regional HR leadership bench ensuring scalable structures, cross‑coverage and clear ownership.
Shape culture of learning, feedback and accountability; coach managers on leadership.
Implement global strategy locally to ensure organization growth
Own end‑to‑end HR people operations standards for the region (employee lifecycle, data quality, policy adoption) and payroll governance including hands-on leadership in ADP
Oversee Talent Acquisition ensuring time‑to‑hire and quality‑of‑hire are met.
Ensure HRBP agenda: ER case management, change support, manager enablement, performance and comp cycles; connect L&D programs to skills gaps and mandatory training completion
Oversee multi‑country compliance (US multi‑state, Canadian provinces, LATAM practices); lead audits, investigations, and corrective actions; maintain documentation and policy harmonization with global HR.
Manage KPI dashboards and share monthly HR Performance with AMS leadership
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Ensure the smooth running of the entire employee lifecycle and compliance with legal and company requirements
Act as Single Point of Contact (HR SPoC) for all HR related topics for the Executive Leadership of the organization in aligning the overall HR agenda