Job-Id: 20068

Junior Onsite IT Technician

Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Turkey – Istanbul - Maslak, Sariyer
IT
Full-time

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Your skills

1 year of experience in IT support or a similar role
Foundational troubleshooting and problem-solving abilities
Basic understanding of endpoint hardware, peripherals and mobile devices
Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
Awareness of HAM concepts (asset tagging, CMDB updates)
Familiarity with ticketing system
Fluent Turkish and good English language skills
Communicative and supportive attitude

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an Junior Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

Assist senior technicians through hands-on on-site support activities
Handle incidents and service requests with guidance or following SOP’s
Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
Support laptops, desktops, iPhones, iPads
Conduct routine meeting room and AV device check
Install software when remote installation is not feasible
Perform basic CMDB / asset updates during deployments and replacements
Support printer-related basic issues
Escalate complex issues with proper documentation
Follow defined processes and SOPs consistently

Location: Istanbul (Maslak, Sariyer - fully onsite, flexible shift readiness)

Please send your CV in English!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Health/ Medical insurance
Travel & Spending Allowance
Inflation allowance (TDA Allowance)

Job-Id: 20068 Junior Onsite IT Technician Turkey – Istanbul - Maslak, Sariyer

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